To avoid the issue of the app not launching a desktop, you may need to uninstall the application first and remove all its registry values. When using Citrix Workspace, sometimes an upgrade itself does not work.
Va citrix receiver update#
It is always good practice to update to the latest supported version of the app.
If you have an outdated version of Citrix Workspace or Citrix Receiver, you may encounter this issue of the app not failing to launch a desktop or applications. An alternative such as Parallels® RAS remains an attractive option for those looking to permanently fix their Citrix Receiver (now known as Citrix Workspace) issues. The Citrix infrastructure can be complex, and determining the cause of a simple issue may take a great deal of time.
Va citrix receiver how to#
To minimize lengthy user downtimes caused by desktops unable to launch, it is important to understand the most common underlying issues and learn how to address them. The Internet Properties dialog box appears.When using Citrix Receiver, there may be an issue with Citrix Receiver not launching a desktop. Under Network, click Change proxy settings.Click the Settings icon, and then click Settings.Click Clear SSL state, and then click OK.From the Basic tab Change the Time range to clear to "All time" and checkmark all available boxes.Select Menu (three vertical dots on upper right side).Close out the browser completely and then reopen.Select all files using Ctrl + A, and press Delete on your keyboard.On the General tab, under Browsing History, select Settings.To end your session, from the drop down select Ctrl+Alt+Del and sign out. If you have not been migrated please select the other certificate.ĥ. When you are prompted which certificate to select if you have been migrated to the PIV certificate select it. If this does not fix the issue please contact the Enterprise Service Center (800) 455-085.
***For the PIV cert it will be a 16 digit number followed by you receive the error message, “The smart card cannot perform the requested operation” or “The operation requires a different smart card” please complete Step 1 – Setting Up Your CAC Reader again. If you have not been migrated select the ID certificate. If you have been migrated to the PIV certificate select it.
You will have to select between the multiple smart card options. Once the Citrix session launches, you will be prompted to select a certificate again. Please note that a file may appear at the bottom of your browser (similar to a downloaded file) that would need to be opened to access the remote session.Ĥ. Next, select the Desktop icon to launch the Citrix session. NOTE: You may be prompted to enter your PIN multiple times.ģ. If you have not been migrated, select the Email Certificate to login to the storefront. Insert your Common Access Card (CAC) into the reader and navigate to:Ģ. Remote Access from Windows 10 using Internet Explorer (steps are similar for using Google Chrome, images may be different)ġ. Follow the on screen directions for the Citrix Workspace to complete the installation.
Va citrix receiver install#
If only prompted with download, install the application after the saving the file.ģ.
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